Refund policy

We hope your Marina Jewelry piece brings you joy for years to come. If it doesn't feel right, we're here to help.

Return Window

You may return unused items in original condition within [X] days of delivery.

Eligibility

  • Items must be unworn, unused, and in original packaging
  • [Custom, engraved, or made-to-order items are final sale]
  • [Sale/clearance items are final sale]
  • Proof of purchase (order number) is required

How to Start a Return

Email us at [RETURNS EMAIL] with your order number and reason for return. We'll send you instructions on where to send the item.

Return Shipping

  • [Customer is responsible for return shipping costs] / [We provide a prepaid return label for defective or incorrect items]
  • We recommend using a trackable shipping method, as we are not responsible for items lost in transit

Refunds

  • Once we receive and inspect your return, we'll notify you of approval
  • Approved refunds are issued to your original payment method within [X] business days
  • Original shipping fees are [refundable / non-refundable], unless the return is due to our error

Exchanges

  • To exchange an item, please [return the original for a refund and place a new order] / [contact us at CONTACT EMAIL to arrange an exchange]

Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us at [CONTACT EMAIL] within [X] days of delivery with photos, and we'll arrange a replacement or refund at no cost to you.

Contact

Marina Jewelry Email: [RETURNS/CONTACT EMAIL]

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